Shipping policy

Shipping Policy

Thank you for visiting and shopping at Silkbar Naturals. Following are the terms and conditions that constitute or Shipping Policy.

1.      Processing & Handling Times

·         In-Stock Items: Orders for ready to ship soap are processed within 2 business days.

·         Made-to-order/Backordered Items: Handmade soap requires a 4-6week cure time. If an items is on backorder, the estimated shipping date will be noted on the product page.

·         Peak Seasons: Processing times may take longer during holidays or major sales events.

·         Weekends: We do not ship orders on weekends or holidays.

2.      Shipping Rates & Delivery Estimates

·         Calculated costs: Shipping charges for your order will be calculated and displayed at checkout based on the weight of the items and your location.

·         Free Shipping: We offer free standard shipping on retail orders over $50.00 within the continental US.

·         Delivery Estimates: Standard shipping typically takes 4-7 business days once the carrier picks up the package.

3.      Hot Weather & Summer Shipping Notice

·         Melting risks: Certain handmade products like balms and salve can soften or melts in high temperatures during transit.

·         Our Protection: During summer months, we may only ship Monday through Wednesday to prevent packages from sitting in hot postal warehouses over the weekend.

·         Your responsibility: Please track your package closely and bring it indoors immediately upon delivery. We are not responsible for products that melted due to being left outside in the heat.

4.      Shipment Confirmation & Order Tracking

·         Tracking Number: You will receive a Shipment confirmation email containing your tracking number(s) once your order has shipped. Tracking number will become active within 24hours of generation.

5.      Customs, Duties, and Taxes

·         Fees: Silkbar Naturals is not responsible for any customs and taxes applied to your order.

·         International Buyers: All fees imposed during and after shipping are the sole responsibility of customer.

6.      Lost, Stolen or Damaged Packages

·         Carrier Liability: Silkbar Naturals is not liable for products damaged or lost during transit if the carrier marks the packages as delivered.

·         Filing a Claim: If you receive your order damages, please contact the shipment carrier directly to file a claim. Please save all packaging materials and damaged goods before filling a claim.